We have passion for our healthcare providers. We know from experience how time-intense an appointment with our families can be. We also know that many of the things discussed have very little to do with medicine.
Providers often sense the need to listen empathetically and engage in these conversations, while other families are waiting to receive care. Many of these conversations are often non-billable. Being able to connect those families to a person who is trained and has personal experience in the areas being discussed provides families unparalleled service and allows providers to spend more time working at the top of their license.
"Parent Partner family support allows more time for providers to focus on the child's health and wellness while ensuring the family is supported in helping their children reach their full potential."
“The Montana Parent Partner Program is an invaluable resource for our practice. Our parent partners’ own experience having a child with special healthcare needs, combined with their extensive training through the program, allows our clinic to care for patients with complex health issues in a way that we simply would be unable to do otherwise.
Our parent partners offer a helping hand and a compassionate ear beyond the more traditional healthcare services we provide in the exam room because of their personal experiences, unique knowledge, access to resources, and ability to set aside as much time as needed for those patients. Their involvement in our patient’s care extends and multiplies the work our providers and nurses are already delivering.
The parent partners’ role on our team enables us to offer the truly comprehensive care we strive to give our patients and we couldn’t provide this level of care without them.”
DANNY ZIMMERMAN, MPH
The Children's Clinic of Billings, P.C.
“Parent Partners have proven to be an invaluable resource to families with special needs children. Because they have personal experience navigating the often confusing healthcare system, they are especially qualified to help those who find themselves in similar circumstances.
As a physician, I value the ability to work with our team of dedicated nurses, support staff. Oftentimes, non-medical assistance is the most helpful of all, and that is what Parent Partners provide.
I can't thank our Parents Partners enough for their service because they are making a positive impact on the families that we serve.”
LIONEL TAPIA, MD FAAP
The Children’s Clinic of Billings, P.C.
“The Parent Partner Program is an invaluable resource to families as they navigate their children's health care needs. This group of incredible parents are trained to provide peer-to-peer support and walk alongside parents, extending support beyond the pediatrician's office.
There is so much more to a child's health than the medical piece - much of this I cannot impact as a pediatrician. However, the Parent Partners can be a sounding board, connect families to resources, and guide caregivers to be advocates for their children. I wish there were enough Parent Partners for all of the parents and caregivers I see in the office!”
“It can be difficult to mobilize from your home when caring for a child with unique needs. Having virtual access to a parent partner can lift the stress of having to stay longer at a visit, or make it to a scheduled appointment, while still connecting the family to resources.”
PATRICIA M NOTARIO MD, FAAP
General Pediatrics and Complex Care Medicine, Billings Clinic
Assistant Professor of Clinical Pediatrics, Chicago Medical School
Clinical Assistant Professor, University of Washington
“Parent Partners is an incredible program offered in Montana. In a largely rural and medically unserved state, our Montana families and caregivers with CYSHCN receive immeasurable support through this statewide program. Our MT CYSHCN deserve to thrive in their communities and Parent Partners puts this mission at the forefront. Our families benefit from support at times of transition from hospitalizations as well as navigating transitions in care with age. Creating partnerships with parents supporting parents brings a holistic approach to caring for our children and their families.”
SARA HOLEXA, MD, MEd, FAAP